Most Teams Know Bad On-Call. Few Can Define Good On-Call.
Healthy on-call isn’t about fewer incidents. It’s about building a system people can actually sustain. Most engineering teams can tell when on-call is going badly. The pager is noisy, the same people keep getting pulled into serious incidents, and one bad night quietly spills into the next workday. The symptoms are familiar enough that nobody really needs them explained. What is less clear, in a lot of organizations, is what good on-call is supposed to look like. Teams […]