Performance Measures and Incentives, Part 2: What They Teach Us About Government Behavior
In the first part of this series, I wrote Many readers will know that I have spent 25 years working with government agencies in a company that privately operates public recreation facilities. Not infrequently I have had my managers, in frustration over something our agency partners have done or not done, complain that the folks they are working with in the government are “bad” people. More generally this is a common refrain of government critics, that state agencies […]